Terms of Service

Vecino is a marketplace connecting local businesses with creators. Businesses publish deals, creators claim them, and creators publish content in exchange for a discount, a comped item, payment, or a combination. Vecino operates the platform and processes payments. We are not a party to the deal itself, we do not employ creators, and we do not control what a creator says about a business.

You must be at least 18 to use Vecino. You are responsible for what happens under your account and for the accuracy of what you tell us, including your follower counts, which determine your rank and what businesses agree to pay you. Misrepresenting your audience is grounds for removal.

Every time a creator claims a deal they accept the terms below, currently version 1.2. We record the version accepted and the exact time of acceptance against that claim. These terms form a contract between the creator and the business, which Vecino facilitates and can enforce on the platform.

Businesses must honor a valid, unexpired code exactly as the deal describes. You must approve or dispute a creator’s submission within 7 days of them marking it complete, after which it may be approved automatically. You may not require a creator to say something positive, to remove a required disclosure, or to deliver anything the deal did not state.

Businesses keep a payment method on file and set a monthly spending limit. Vecino does not hold business funds. A charge is made when a claim is approved, consisting of any payout to the creator plus the platform fee stated at the time of posting. Deals pause automatically when the limit is reached. Creator payouts are made through our payment processor and may require identity verification before funds are released.

Payment for a deal arranged on Vecino is made through Vecino. Paying a creator directly for such a deal, or agreeing to settle outside the platform, is a breach of these terms by both sides, and either account may be removed for it.

The platform fee is 15% of any payment made to a creator, charged to the business on top of that payout. Deals that pay nothing carry no fee at all, including discounts, comped items and straight trades, however much the reward is worth. Creators are never charged to use Vecino.

If a creator takes a reward and does not post within the stated window, no fee is charged, because a fee is only ever charged on approval. If a post is approved and then removed before the end of its hold period, Vecino refunds the fee it charged on that claim.

Vecino never reimburses the reward itself. The business chooses what to offer and gives it directly to the creator, and at no point does Vecino hold or insure that value. A business that vouched for a creator to bypass eligibility rules waives the fee refund as well.

Content published through Vecino is advertising. Creators must disclose the relationship clearly and conspicuously, in line with the FTC Endorsement Guides, whether they were paid or given something free. Vecino adds a disclosure requirement to every deal, but the legal obligation sits with the creator and the advertising business, and both can be liable for a failure to disclose.

Creators keep ownership of everything they make. By publishing under a deal, a creator grants the business and Vecino a non-exclusive, royalty-free license to reshare that specific post on their own channels with credit. Use in paid advertising requires separate written permission from the creator.

We may suspend or remove an account for breach of these terms, fraudulent activity, fake engagement, abuse of another user, or repeated failure to deliver claimed posts. Where a reward was obtained without delivering the agreed content, we may reverse it.

Vecino is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that a creator will post, that a business will honor a deal, that any post will reach a particular audience or produce any particular result, or that figures reported by a user are accurate. We do not endorse any business or creator on the platform, and we do not verify a business’s licensing, insurance, food safety, or fitness to provide what it offers. Meeting anyone through Vecino, and visiting any premises, is at your own risk.

To the fullest extent permitted by law, neither Vecino nor its operators, officers or contractors are liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill, or business interruption, arising out of or relating to your use of Vecino, whether based in contract, tort, strict liability or any other theory, even if we were advised of the possibility.

Our total aggregate liability arising out of or relating to these terms or your use of Vecino will not exceed the greater of (a) the total fees you paid to Vecino in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars ($100).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages. Where that applies to you, the exclusions and limitations above apply only to the extent permitted, and nothing in these terms limits liability for fraud, gross negligence, willful misconduct, or death or personal injury caused by negligence.

You will indemnify and hold harmless Vecino and its operators from any claim, demand, loss, liability, or expense, including reasonable attorneys’ fees, arising out of: content you publish; your breach of these terms or of the creator deal agreement; your failure to disclose a paid or comped relationship as required by law; your taxes; any dispute between you and another Vecino user; and your violation of any law or of the rights of a third party.

Talk to us first. If you have a dispute with us, email legal@getvecino.com with a description of the problem and the resolution you want. Both sides agree to try in good faith to resolve it informally for 30 days before starting any formal proceeding. This step is a condition of bringing a claim.

Arbitration. If we cannot resolve it, you and Vecino agree that any dispute arising out of or relating to these terms or your use of Vecino will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Contra Costa County, California, or conducted remotely at your election. Judgment on the award may be entered in any court with jurisdiction.

Small claims and injunctions. Either side may bring an individual claim in small claims court, and either side may seek injunctive relief in court to protect intellectual property or stop unauthorized access.

No class actions. Claims must be brought individually. You and Vecino each waive any right to bring or participate in a class, collective, consolidated or representative proceeding, and an arbitrator may not preside over any form of representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim proceeds in court and the rest of this section still applies.

You can opt out. You may reject this arbitration and class-waiver section by emailing legal@getvecino.com with your account name and the words “arbitration opt-out” within 30 days of first accepting these terms. Opting out affects nothing else in this agreement and will not be held against you.

Time limit. Any claim must be brought within one year after it arises, or it is permanently barred, except where applicable law forbids shortening the period.

These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Where a dispute is not subject to arbitration, you and Vecino consent to the exclusive jurisdiction of the state and federal courts located in Contra Costa County, California. Nothing here deprives you of the protection of mandatory consumer laws in your place of residence.

These terms, together with the creator deal agreement and our Privacy Policy, are the entire agreement between you and Vecino on this subject. If any provision is held unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not assign your rights under these terms; we may assign ours in connection with a merger, acquisition, or sale of assets.

We will publish a new version number and effective date when these terms change, and creators accept the then-current version each time they claim a deal. Historic acceptances remain tied to the version that was shown at the time. Where a change materially reduces your rights, we will give notice before it takes effect.

Questions about these terms: legal@getvecino.com. Anything else: support@getvecino.com.

Vecino is operated from Walnut Creek, California, United States. For the operator’s full legal name and mailing address, for example to serve a formal notice, write to legal@getvecino.com and we will provide them.