The evidence

Does any of this actually work?

Fair question, and you shouldn’t take our word for it. Here is what the research says, what it measured, and where to read it yourself. The last section is the part most companies leave out: what none of it proves.

Reputation, checked against tax records

5 to 9%more revenue, for each extra star

A better reputation is worth real money, and only to independents

Researchers matched Yelp ratings against the revenue restaurants actually reported to the Washington State Department of Revenue, for Seattle, between 2003 and 2009. One extra star was worth 5 to 9 percent more revenue.

The part that matters for you: that effect showed up for independent restaurants and not for chains. A national name already has a reputation. A place on Locust Street is still building one, which is exactly why moving it is worth something.

Read it: Harvard Business School

A randomised experiment, not a survey

7 to 19%lift in people intending to visit

Being seen moves people, and independents gained the most

18,294 restaurants took part. 7,209 of them were picked at random and given three months of free advertising on a review platform, and the rest were not. That random split is what makes this evidence rather than a correlation somebody noticed afterwards.

The ones given visibility saw a 7 to 19 percent rise across measures of people intending to visit, and 5 percent more reviews. The gains were uneven, and independent restaurants were among those that gained most.

Read it: Marketing Science, via the National Bureau of Economic Research

Survey of 1,139 US TikTok users, July 2022

People don't just look. They turn up, and they go further

Asked what they had actually done after seeing a restaurant on TikTok, across everyone surveyed:

Share of surveyed TikTok users who did this
Visited or ordered from the restaurant38%
Travelled further than they normally would30%
Went somewhere pricier than they normally would28%

Among millennials, that first number is 53 percent. Worth being straight about this one: it is a marketing agency’s survey, not a university study. It does name its method, 1,139 US TikTok users with a margin of error of 3.06 percent, which is more than most numbers in this industry can say for themselves.

Read it: MGH survey, on PR Newswire

Google's own internal research

About 40%of 18 to 24 year olds

Younger people look for lunch on TikTok and Instagram, not Maps

A Google senior vice president said on stage that when 18 to 24 year olds are looking for somewhere to have lunch, roughly 40 percent of them go to TikTok or Instagram rather than Google Maps or Search.

This gets quoted everywhere as “nobody uses Google any more”, which is not what was said and is not true. The original claim was narrow and specific, about finding somewhere to eat. That happens to be the only claim we need, and it comes from the company that loses by admitting it.

Read it: Google SVP Prabhakar Raghavan, reported by TechCrunch

251 studies, 1,531 measured effects

A person recommending you beats you recommending yourself

A review pulling together 251 separate studies found that recommendations from creators outperformed posts from the business itself, and outperformed celebrities.

It also found that follower count does not reliably predict results. Someone with a few thousand local followers is not the weaker bet. That is the whole reason Vecino is built around people who live in your town rather than the biggest account that will answer.

Read it: Journal of the Academy of Marketing Science

What none of this proves

There is no study showing that paying a local creator forty dollars returns a particular amount. Nobody has run that experiment. Anyone who tells you otherwise is quoting a survey where marketing departments were asked to estimate their own results, which is people grading their own homework.

What the research above does establish is narrower, and we think it is enough to be worth an hour of your time. For an independent restaurant specifically, reputation and visibility move real revenue. And people act on a recommendation from a person more than on an advert from a business.

Vecino is a bet that joining those two things up is worth doing. It is a bet, and we would rather say so than pretend a study exists.

Try it on one slow night

A discount or a comped plate costs you food cost and nothing else. Vecino only charges when you pay a creator.